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FREQUENTLY ASKED QUESTIONS
Answer Your Question For Enda
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QHow Long Can I Expect to Receive Feedback After Sending an Inquiry?
Henan Enda Company prioritizes every inquiry and ensure a prompt response. You can expect to receive our detailed feedback within 12 hours during working days. Our customer support team is dedicated to providing efficient and professional service to address all your questions regarding our cleaning sponges, wiping towels, cleaning tools and engineering acoustic melamine sponge panels as quickly as we can. For urgent requests, we offer expedited assistance to meet your needs. A
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QCan I Visit Your Company and Sponge Production Factory?
Absolutely! We welcome and encourage visits to our sponge manufacturing facility. To ensure a smooth and productive experience, please contact us in advance. This allows us to arrange a personalized tour where you can observe our advanced production processes, quality control systems, and explore our diverse range of cleaning sponge solutions and engineering sponge applications. A
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QWhy choose Enda company as your sponge manufacturer?
As a leading sponge products manufacturer, Henan Enda Company stands out for our:
Superior Quality: We are proud to be SGS, CRS, and MSDS certified, guaranteeing that our foam products meet the highest international standards for safety and performance.
Competitive Pricing: We offer cost-effective solutions without sacrificing quality, providing excellent value for your investment in bulk cleaning sponges and industrial foam.
100% Customer Satisfaction: Your success is our priority. We are dedicated to providing exceptional sponge products and support, ensuring a positive experience from inquiry to delivery.
Extensive Product Range: From everyday kitchen sponges and bath sponges to specialized soundproofing foam, scouring pads, etc., we have a sponge solution for every application.
Reliable Sponge Manufacturing: As a reputable sponge maker, we have the expertise and technology to fulfill large orders and complex customization requirements.
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QWhat Services Do You Provide?
We pride ourselves on offering comprehensive sponge manufacturing services tailored to your unique requirements:
- ● Custom sponge shapes, sizes, and engineering foam configurations
- ● Logo embossing, laser engraving, and packaging customization
- ● Private labeling for private-brand sponge products
- ● Free sample service (buyer pays freight)
- ● Full technical consultation and manufacturing optimization about OEM/ODM Services
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QWhat Is Your Minimum Order Quantity (MOQ)?
Our MOQ policy is flexible to accommodate different needs:
Standard Sponge Products: MOQ as low as 500 pcs for EXW orders (direct pickup from our factory).
For Customization Sponge Products: The MOQ for customized sponge products, including custom shaped sponges and logo-printed sponges, will be determined based on the specific features and complexity of each individual product. We encourage you to discuss your project details with our sales team for a precise MOQ quotation.
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QHow Do I Purchase Your Sponge Products?
Purchasing sponge products is simple and secure:
Request a quote, and we’ll confirm the preferred method of transaction and provide details including FOB, CIF, or CNF terms.
Choose from multiple payment options: T/T, L/C, Credit Card, PayPal, Western Union, or Escrow.
Our team guides you through every step of your sponge order., ensuring a seamless transaction from inquiry to delivery.
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QWhat are your delivery methods and estimated delivery times?
We offer reliable global shipping:
Sea Freight: 15–30 working days, depending on your location and port of destination. Ideal for bulk orders of cleaning sponges and industrial sponges.
Air Freight: 10–20 days for faster delivery of urgent shipments. Suitable for smaller, time-sensitive orders of specialty sponges. All deliveries are handled by trusted logistics partners to ensure your products arrive safely and on time. And we will provide you with estimated delivery times and tracking information once your order is confirmed.
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QWhat After-Sales Services Do You Provide?
Our commitment extends beyond delivery:
During the warranty period, we promptly address any product-related queries or issues. Continuous assistance for long-term sponge partnerships, including technical advice and product updates.
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- QDo you want to buy or customize sponge products?
- Yes, I want to buy sponge products.
- Yes, I want to customize sponge products.
- QWhich product are you interested in?
- Cleaning Sponge
- Industrial Sponge
- Other Cleaning Products
